Do you understand the psychology, the mechanisms and the options for helping staff cope with change issues and of establishing new ways of working so that change is effective?

Global competition brings change. Mergers and acquisitions bring change. New governmental statutes and regulatory directives bring change.

As the developed world moves from a production-based, to a service-based economy, you need to know the characteristics of different organizational structures, how they work and the issues that you will face as you try to help them change.

The Change Management Foundation course deals with the theories of how change impacts on and is affected by the Individual, the Team, the Organization, and the Change Leader.

This course will provide you with underpinning knowledge of the behavioral associated with managing change in organization life, and of many key models and tools used by practitioners to address these issues effectively.

Based on the acclaimed book, “The Effective Change Manager’s Handbook ” this course provides the opportunity to attain certification for Change Management Foundation issued by APMG-International.

Duration                       Learning Credits        

1 day-8 hours of           8 PDU’s 



Public Classroom Pricing:     

Early Bird Price: AUD 799.00

Regular Price: AUD 649.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: AUD 699.00

Regular Price: AUD 549.00

Private Group/ In-House Learning:

Have a group of 5 or more people?

 Register yourself with a special pricing and

request the training exclusively

Course Outline

Module One: What are Soft Skills?

● Definition of Soft Skills

● Empathy and the Emotional Intelligence Quotient

● Professionalism

● Learned vs. Inborn Traits

● Case Study

● Module One: Review Questions

Module Two: Soft Skill 1: Communication

● Ways We Communicate

● Improving Non-Verbal Communication

● Listening

● Openness and Honesty

● Case Study

● Module Two: Review Questions

Module Three: Soft Skill 2: Teamwork

● Identifying Capabilities

● Get Into Your Role

● Learn the Whole Process

● The Power of Flow

● Case Study

● Module Three: Review Questions

Module Four: Soft Skill 3: Problem Solving

● Define the Problem

● Generate Alternative Solutions

● Evaluate the Plans

● Implementation and Re-evaluation

● Case Study

● Module Four: Review Questions

Module Five: Soft Skill 4: Time Management

● The Art of Scheduling

● Prioritizing

● Managing Distractions

● The Multitasking Myth

● Case Study

● Module Five: Review Questions

Module Six: Soft Skill 5 and 6: Attitude and Work Ethic

● What Are You Working For?

● Caring for Others vs. Self

● Building Trust

● Work Is Its Own Reward

● Case Study

● Module Six: Review Questions

Module Seven: Soft Skill 7: Adaptability/Flexibility

● Getting over the Good Old Days Syndrome

● Changing to Manage Process

● Changing to Manage People

● Showing You’re Worth Your Weight in Adaptability

● Case Study

● Module Seven: Review Questions

Module Eight: Soft Skill 8: Self-Confidence

● Confident Traits

● Self-Questionnaire

● Surefire Confidence Building Tactics

● Build Up Others

● Case Study

● Module Eight: Review Questions

Module Nine: Soft Skill 9: Ability to Learn From Criticism

● Wow, You Mean I’m Not Perfect?

● Listen With An Open Mind

● Analyze and Learn

● Clear the Air and Don’t Hold Any Grudges

● Case Study

● Module Nine: Review Questions

Module Ten: Soft Skill 10: Networking

● Redefining Need

● Identifying Others” Interests

● Reaching Out

● When to Back Off

● Case Study

● Module Ten: Review Questions

Module Eleven: Wrapping Up

● Words From The Wise

● Review Of The Parking Lot

● Lessons Learned

● Recommended Reading

● Completion Of Action Plans And Evaluations

Who Can Attend?

● Project Managers

● Business/Process Analysts

● Team Leaders/Supervisors

● Senior Managers

● IT Professionals

● HR Professionals

Learning Goals

At the end of this course, you will be able to:

● Understand how individuals are impacted by change and be able to develop strategies to help people through change.

● Develop insights into how organizations work, organizational culture and the models and processes of change.

● Understand the drivers of change, the change governance structures typically used in organizations and how to define a change vision.

● Appreciate how to prepare people for change and support their learning and motivation to change.

● Learn about the stakeholder engagement process and how to develop suitable communications strategies and plans.

● Appreciate the impact of change on organizations , how to build momentum for change and sustain it.

● Understand the importance of defined change roles, and how to build and support an effective change team.

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