Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.

Duration                       Learning Credits        

1 day-8 hours of           8 PDU’s 



Public Classroom Pricing:     

Early Bird Price: AUD 799.00

Regular Price: AUD 649.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: AUD 699.00

Regular Price: AUD 549.00

Private Group/ In-House Learning:

Have a group of 5 or more people?

 Register yourself with a special pricing and

request the training exclusively

Course Outline

● Assessing your attitude to customer service

● Practicing verbal and vocal skills

● Handling customer complaints and difficult situations

● Demonstrating empathy and building rapport

● Defining the Golden Rules for Success

Who Can Attend?

No formal prerequisites are required to attend this course.

Learning Goals

You Will Learn How To:

● Adopt a confident, consistent approach that ensures great service

● Apply best practice communication techniques to connect with your customers

● Choose and apply techniques that create customer loyalty and exceed expectations

● Respond positively and constructively to customer problems

Request Private Group Training