This 1-day training provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. The training focuses on the essential knowledge of the two different worlds, ITSM and DevOps, and how they complement each other. It helps you know how the DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of this course that help you understand a DevOps movement in an organization. DevOps is gaining momentum, therefore, think of this course before looking elsewhere for the DevOps movement in your organization. As DevOps is gaining momentum this course will prepare participants in aligning this new, agile way of thinking with the traditional ITSM processes.

Duration                       Learning Credits        

1 day-8 hours of           8 PDU’s 



Public Classroom Pricing:     

Early Bird Price: AUD 799.00

Regular Price: AUD 649.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: AUD 699.00

Regular Price: AUD 549.00

Private Group/ In-House Learning:

Have a group of 5 or more people?

 Register yourself with a special pricing and

request the training exclusively

Course Outline

Day 1

● Training Introduction

● DevOps and ITSM (ITIL®)

● DevOps Journey Examples

● Contribution of ITIL® and DevOps

● DevOps Agile Skills Association (DASA)

Who Can Attend?

● Individuals involved in IT development, IT operations or IT service management

● Individuals whose role is affected by DevOps and continuous delivery, such as the following IT roles:

1.DevOps Engineers

2.Product Owners

3.Integration Specialists

4.Operations Managers

5.Incident and Change Managers

6.Other IT and Process Managers

7.System Administrators

8.Network Administrators

9.Business Managers

10.Automation Architects

Learning Goals

● Relate and complement DevOps and ITSM.

● Describe DevOps.

● Discuss the value of ITSM in a DevOps environment.

● Explain how to utilize ITSM processes in DevOps teams

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