Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance training.

This training set out to help you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation.

The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively cooperate with team members, develop their skills and ensure they feel incentivised to succeed. With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviours and ability in their role.

Duration                       Learning Credits        

1 day-8 hours of           8 PDU’s 



Public Classroom Pricing:     

Early Bird Price: AUD 799.00

Regular Price: AUD 649.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: AUD 699.00

Regular Price: AUD 549.00

Private Group/ In-House Learning:

Have a group of 5 or more people?

 Register yourself with a special pricing and

request the training exclusively

Course Outline

● The Importance of Managing Performance​ – Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager. 

● Making Performance Management Work​ – Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers. 

● Setting Goals​ – Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.

● Reasons for Poor Performance​ – Highlighting the underlying factors behind poor performance and individual mindsets. 

● Helping Poor Performers​ – Focusing on behaviour and results – translating ‘attitude’ to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios. 

● Developing Average Performers​ – Knowing values and motivators, what drives performers and how to get the best out of their performance whilst still encouraging them. 

● Guiding High Performers​ – Establishing boundaries, creating opportunities, giving feedback and knowing when to praise. 

● Managing Conflict and Discipline​ – Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation. 

● The ‘DESC’ Model​ – Provision of a communication model that assists participants with structuring conversations around performance issues.

● Performance Conversations​ – A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication. 

This training course is interactive and full of relevant activities.

Who Can Attend?

Anybody who is interested in learning Managing Skills can attend this training.

Learning Goals

At the end of this managing performance, you will be able to: 

● Manage performance by setting clearly aligned goals that are documented 

● Identify causes of poor performance whilst working with employees to improve and develop 

● Recognise and communicate success, focusing on behaviour and result

● Cooperate with employees in order to increase productivity, morale and motivation.

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