Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.

Classroom
  • May 26th 2023
  • 9:00 amt o 5:00 pm
  • Regus Perth
  • $545.00

Duration            Learning Credits        

1 Day – 8 hours of      8 PDU’s 

Session  

 

Public Classroom Pricing:     

Early Bird Price: AUD 649.00

Regular Price: AUD 799.00


Instructor-Led Virtual Live Pricing:

Early Bird Price: AUD 549.00

Regular Price: AUD 699.00


Private Group/ In-House Learning:

Have a group of 3 or more people?

 Register yourself with a special pricing and

request the training exclusively

  • 4.5 |2546 Ratings |5246 Attended |245 Corporate Training
Course Outline

● Assessing your attitude to customer service

● Practicing verbal and vocal skills

● Handling customer complaints and difficult situations

● Demonstrating empathy and building rapport

● Defining the Golden Rules for Success

Who Can Attend?

No formal prerequisites are required to attend this course.

Learning Goals

You Will Learn How To:

● Adopt a confident, consistent approach that ensures great service

● Apply best practice communication techniques to connect with your customers

● Choose and apply techniques that create customer loyalty and exceed expectations

● Respond positively and constructively to customer problems

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