This 1-day training provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. The training focuses on the essential knowledge of the two different worlds, ITSM and DevOps, and how they complement each other. It helps you know how the DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of this course that help you understand a DevOps movement in an organization. DevOps is gaining momentum, therefore, think of this course before looking elsewhere for the DevOps movement in your organization. As DevOps is gaining momentum this course will prepare participants in aligning this new, agile way of thinking with the traditional ITSM processes.

Classroom
  • May 26th 2023
  • 9:00 amt o 5:00 pm
  • Regus Perth
  • $545.00

Duration            Learning Credits        

1 Day – 8 hours of      8 PDU’s 

Session  

 

Public Classroom Pricing:     

Early Bird Price: AUD 749.00

Regular Price: AUD 899.00


Instructor-Led Virtual Live Pricing:

Early Bird Price: AUD 649.00

Regular Price: AUD 799.00


Private Group/ In-House Learning:

Have a group of 3 or more people?

 Register yourself with a special pricing and

request the training exclusively

  • 4.5 |2546 Ratings |5246 Attended |245 Corporate Training
Course Outline

● Training Introduction

● Overview

● Training Objectives

● Course Agenda

● Type of Activities

● Course Book

● Group Activity

● DevOps and ITSM (ITIL)

● ITIL Refresh

● Overview of ITIL Key Lifecycle Phases and Outputs

● What is DevOps?

● Challenges Leading to DevOps

● A Brief History of DevOps

● How DevOps make it easy for a business to work with IT?

● How DevOps drives business performance?

● Why DevOps? (The Benefits)

● DevOps Core Principles

● Defining a DevOps Team

● DevOps Organization

● Activity-Focused vs. Product-Focused

● Automate Everything and Obtain Immediate Feedback

● Continuous Delivery

● Culture

● DevOps Journey Examples

● Different Starting Points

● DevOps Journeys

● Case Study: EJ Airways

● Group Discussion: DevOps Impact on EJ Airways

● Contribution of ITIL and DevOps

● ITIL and DevOps Complement Each Other

● Positioning DevOps in ITSM Processes

● Why DevOps and ITIL need each other?

● Realization of DevOps Teams Objectives Through ITIL

● DevOps Teams in EJ Airways

● EJ Airways Baggage Handling System: Stop Your Work

● Group Discussion: ITSM Providing a Solid Base for DevOps in Operation

● Introduction Case for Design and Transition

● Group Discussion: ITSM Providing a Solid Base for DevOps in Design and Transition (Optional)

● DevOps Agile Skills Association (DASA)

● DASA Competence Framework

● DASA Mission

Who Can Attend?

● Individuals involved in IT development, IT operations or IT service management

● Individuals whose role is affected by DevOps and continuous delivery, such as the following IT roles:

1. DevOps Engineers

2. Product Owners

3. Integration Specialists

4. Operations Managers

5. Incident and Change Managers

6. Other IT and Process Managers

7. System Administrators

8. Network Administrators

9. Business Managers

10. Automation Architects

Learning Goals

● Relate and complement DevOps and ITSM.

● Describe DevOps.

● Discuss the value of ITSM in a DevOps environment.

● Explain how to utilize ITSM processes in DevOps teams.

Frequently Registered Together
Essential Coaching Skills for Managers

Duration: 1 Day
Timing: 9:00 am – 5:00 pm
Certificate: Course Completion Certificate
Price Range: $495 – $595

Essential Management Skills

Duration: 1 Day
Timing: 9:00 am – 5:00 pm
Certificate: Course Completion Certificate
Price Range: $495 – $595

Manager Management

Duration: 1 Day
Timing: 9:00 am – 5:00 pm
Certificate: Course Completion Certificate
Price Range: $495 – $595

Managing Performance

Duration: 1 Day
Timing: 9:00 am – 5:00 pm
Certificate: Course Completion Certificate
Price Range: $495 – $595

Train The Trainer

Duration: 1 Day
Timing: 9:00 am – 5:00 pm
Certificate: Course Completion Certificate
Price Range: $495 – $595

Presentation Skills – Professional

Duration: 1 Day
Timing: 9:00 am – 5:00 pm
Certificate: Course Completion Certificate
Price Range: $495 – $595

Conflict Management

Duration: 1 Day
Timing: 9:00 am – 5:00 pm
Certificate: Course Completion Certificate
Price Range: $495 – $595

Employee Engagement

Duration: 1 Day
Timing: 9:00 am – 5:00 pm
Certificate: Course Completion Certificate
Price Range: $495 – $595

Courses Relevant to your Job Role / Industry
Agile & More
  • 6 Courses
  • 8 Hours
  • Certificate by Mangates
Data Modelling
  • 8 Courses
  • 8 – 16 Hours
  • Certificate by Mangates
ITIL
  • 5 Courses
  • 8 – 16 Hours
  • Certificate by Mangates
DevOps
  • 5 Courses
  • 8 – 24Hours
  • Certificate by Mangates
Cyber Security
  • 5 Courses
  • 8 – 16 Hours
  • Certificate by Mangates
Leadership
  • 15 Courses
  • 8 – 16 Hours
  • Certificate by Mangates
Sales & Marketing
  • 6 Courses
  • 8 – 16 Hours
  • Certificate by Mangates
Testing & Essentials
  • 6 Courses
  • 8 – 16 Hours
  • Certificate by Mangates
Quality Management
  • 4 Courses
  • 8 – 16 Hours
  • Certificate by Mangates
Soft Skills
  • 24 Courses
  • 8 – 16 Hours
  • Certificate by Mangates
Comparing Other Courses
Essential Management Skills
  • Management as a Product
  • Assessing Your Personal Management Style
  • Setting Goals, Strategies, Objectives, Tasks and KPIs
  • Delegating
  • Having Innovative Meetings
  • Creating Engagement
popular
Leading Effective Teams
  • Qualities of an Effective Leader
  • Developing Your Team Goals
  • Dealing With Difficult Team Members
  • Coaching
  • Three Key Skills of Coaching
  • Instant Results Coaching
Performance Management
  • The Performance Management Cycle
  • Adapting Your Leadership Style
  • Giving Difficult Feedback
  • Performance Reviews Practice
  • Using the GROW Model to Joint Problem Solve
  • Managing Poor Performance
Employee Engagement
  • Roles and Responsibilities
  • The Four Enablers
  • Critical Success Factors
  • Creating the Right Work Environment
  • Engagement and Retention
  • Disengagement and the Six Human Needs