This 2-day course equips the participant with the ability to lead a process assessment project based on the TIPA framework. The course enables participants to collaborate with executive and top management to define the scope, select the class of assessment and plan of an assessment project, and define the project assessment team structure. The participants will be able to use the TIPA tools to monitor progress throughout the project lifecycle, ensure quality of the assessment and present results and recommendations to all relevant stakeholders.
At the end of this course, participants will be optimally prepared to take and pass the TIPA Lead Assessor Exam and become a TIPA Lead Assessor. Please note that to become a ‘Certified TIPA Lead Assessor’, evidence of experience has to be provided to the TIPA governing body
Duration Learning Credits
2 days – 16 hours of 16 PDU’s
Session
Public Classroom Pricing:
Early Bird Price: AUD 1295.00
Regular Price: AUD 1495.00
Instructor-Led Virtual Live Pricing:
Early Bird Price: AUD 995.00
Regular Price: AUD 1195.00
Private Group/ In-House Learning:
Have a group of 3 or more people?
Register yourself with a special pricing and
request the training exclusively
● Course Introduction
● Organization of a TIPA Assessment Project
● Responsibilities of the Lead Assessor
● Definition Phase
● Preparation Phase
● Assessment and Analysis Phases
● Results Presentation Phase
● Assessment Closure Phase
● Improvement Cycle
● Lunch
● Mock Exam
● Exam
● Individuals who play a role in assessing and improving ITIL or ITSM processes in an organization and who would like to know how to use TIPA to assess and improve these processes.
● Individuals who participate in ITIL implementations in organizations and who are interested in understanding how TIPA can help to measure ITIL process-maturity for capability determination (either in a supplier selection process or as a benchmarking tool)
● Individuals who are looking for a turnkey-solution for process assessment to estimate the ROI of ITIL implementations in organizations.
● Individuals who have ITIL or ISO/IEC15504 backgrounds and who want to perform the role of an assessor in a TIPA assessment project.
● Individuals seeking the TIPA Lead Assessor for ITIL certification, for which this qualification is a prerequisite.
● Individuals in typical roles (but not limited to): ITIL/ITSM process owners, process managers, process designers, architects, planners, IT process improvement consultants, internal auditors, IT quality manager, IT security professionals and ITSM trainers involved in the ongoing management, coordination, and integration of ITIL/ITSM processes.
Upon completion of this course and examination, the participant will gain the following competencies:
● Explain the TIPA assessment methodology and the classes of assessment to executive/top management and generate buy in.
● Provide the cost of the assessment, using TIPA workload estimation tool (for external consultants)
● Define the scope of the assessment project along with the top management representatives
● Define the structure of the assessment team (roles and responsibilities) and assemble the assessment team
● Provide guidance to the Assessment Coordinator and together with him/her, identify the Interviewees
● Create the assessment project plan, monitor progress, send regular progress update to key stakeholders
● Define the interview plan
● Review the SWOT (Strength, Weakness, Opportunity, and Threat) analysis, recommendations and reports created by the TIPA Assessors and integrate into the Assessment Report
● Present results of the assessment and recommendations to the top management and key stakeholders
● Close the project, review if objectives are met, create lessons-learned log, and plan for improvement of the process assessment process
● Articulate, in detail, the 6 phases of the assessment project
● Use all tools in the TIPA toolbox to perform any or all of the above activities