The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Duration                       Learning Credits        

1 day-8 hours of           8 PDU’s 



Public Classroom Pricing:     

Early Bird Price: AUD 799.00

Regular Price: AUD 649.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: AUD 699.00

Regular Price: AUD 549.00

Private Group/ In-House Learning:

Have a group of 5 or more people?

 Register yourself with a special pricing and

request the training exclusively

Course Outline

Module One: Understanding Knowledge Management

● What is Knowledge?

● What is Knowledge Management?

● A Brief History

● Applications in the Workplace

Module Two: Dos and Don’ts

● Data, Information, and Knowledge

● The Tacit Mode

Module Three: The Knowledge Management Life Cycle

● Understanding Episodes

● Acquisition

● Knowledge

● Integration

Module Four: The New Knowledge Management Paradigm

● Paradigms of the Past

● The New Paradigm

● Implications and Applications

● The Knowledge Management Endgame

Module Five: Knowledge Management Models

● The Nonaka and Takeuchi Model (SECI)

● Wiig Model

● Kakabadse Model

● Boisot Model

Module Six: Building a Knowledge Management Rationale

● Why Rationale is Necessary

● Building a Business Case

● Finding Success Stories

● The Commoditization/Customization Model

Module Seven: Customizing Knowledge Management Definitions

● Components of a Knowledge Management Definition

● Customizing the Components

● Creating a KMBOK

Module Eight: Implementing Knowledge Management in Your Organization

● Gathering Support

● Identifying Opportunities for Revenue Streams

● Key Knowledge Management Techniques

● A Map for Success

● The No-Budget Scenario

Module Nine: Tips for Success

● About the Chief Knowledge Officer

● Knowledge Management Skill Checklist

● The Knowledge Management Imperative

● The Hype Curve

● Barriers and Helpers to Success

Module Ten: Advanced Topics

● The Knowledge Management Maturity Model

● Absorptive Capacity

● Rustiness

● Process Model Types

Module Eleven: Wrapping Up

● Words from the Wise

● Review of Parking Lot

● Lessons Learned

● Completion of Action Plans and Evaluations

Who Can Attend?

Anybody who is interested in learning Knowledge Management Skills

Learning Goals

After completing this course, Individuals will be able to demonstrate their understanding of:

● Understanding Knowledge Management

● The Knowledge Management Life Cycle

● The New Knowledge Management Paradigm Implications and Applications

● Knowledge Management Models

● Building a Knowledge Management Rationale

● Customizing Knowledge Management Definitions

● Implementing Knowledge Management in Your Organization

● Tips for Success

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